Returns and Refunds Policy
At LoyaltyLove, each product is custom made to order, which means we do not accept returns or exchanges unless the item you received is defective, damaged, or misprinted.
Non-Returnable Items
Due to the nature of print-on-demand products, we cannot accept returns or offer refunds for:
Incorrect size, color, or design chosen by the customer.
Change of mind or personal preference.
Items that have been worn, washed, or otherwise used.
Please double-check your order details, including size and design, before completing your purchase.
Exceptions for Faulty Products
We are committed to ensuring product quality. If you receive a product that is defective, misprinted, or damaged, we will gladly replace the item with an identical one.
Eligible issues for replacement include:
Damage: The product arrives damaged due to manufacturing or shipping.
Misprint: The product contains printing errors (e.g., incorrect design or placement).
Faulty Item: The item is defective or not as described (e.g., stitching errors, material flaws).
How to Request a Replacement for Faulty Products
If your item falls under one of the eligible categories, please follow the steps below to request a replacement:
Contact Us:
-Email us at[loyaltylovet[at]planetconcourse [dot]com] within 5 days of receiving your order. Include your order number and a clear description of the issue.
-Attach photos of the defective, damaged, or misprinted product.
Review Process: Once we receive your email and photos, we will review your request.
If your claim is approved, we will process a replacement order at no additional cost.
Replacement Only: Please note that we do not offer refunds. Faulty items are replaced with the same product only.
Timeframes
Claims for faulty products must be submitted within 5 days of receiving your order.
If your claim is approved, we aim to ship your replacement within 10 business days after the review.
We appreciate your understanding and thank you for supporting a sustainable business model through print-on-demand production.
For any questions or concerns, feel free to reach out to us at [loyaltylovet[at]planetconcourse [dot]com].
